Terms & Conditions

Orders

An order is accepted once we have received your advance and confirmed the order with you on WhatsApp. Orders whose advance is not received within 48 hours are cancelled. We may also cancel an order if the address cannot be reached or an item is out of stock; any advance you paid is then refunded in full.

Prices

All prices are in Pakistani Rupees and include taxes. Prices and offers can change, but the price shown when you place your order is the price you pay.

Payment

Delivery is free all over Pakistan. You can pay 50% in advance and the rest to the rider when the parcel arrives, or pay 100% in advance for a bigger discount. The advance is paid by JazzCash, Easypaisa or bank transfer to the accounts shown after you order.

If you refuse a parcel without a valid reason, the advance covers our two-way delivery cost and is not refunded. If the piece is wrong or faulty, we exchange it free. If you cancel before we ship, we refund your advance in full.

Product details

Natural stones such as agate and tiger eye vary in colour and pattern; your piece may look slightly different from the photo. Screen colours can also vary.

Exchanges

See our Exchange & Returns page.

Contact

Questions about these terms? Contact us.