Exchange & Returns

At a glance

Exchanges must be requested within 7 days of delivery. Damaged or wrong items: within 48 hours.

How to exchange

1. Message us on WhatsApp within 7 days of delivery with your order number, a photo of the piece and the size or design you want.
2. Size exchange: we arrange a free pickup from your address. If pickup isn't available in your area, send it by Leopards or TCS and we refund the postage (up to Rs 300) with your new size.
3. Different design: send it back to the address we share, by any courier. If the new piece costs more, you pay the difference; if it costs less, the difference becomes store credit.
4. Once it reaches us and passes a quick check, we ship your new piece free within 1–2 working days.

What we check

• The piece is unworn, with no scratches, dents or marks, and has not been resized or repaired.
• It comes back in its original packaging with everything it came with (chain, clasp or pouch).
• The request was made within 7 days of delivery.

What can't be exchanged

• Pieces that have been worn, scratched, resized or damaged after delivery.
• Requests made more than 7 days after delivery.

Damaged, faulty or wrong item

Tell us within 48 hours of delivery with clear photos; a short unboxing video helps us sort it out fastest. We replace it free, with pickup and delivery both on us, or refund you in full if you prefer.

Refunds

We refund your money to your JazzCash, Easypaisa or bank account within 7 working days when:

• the piece arrived damaged, faulty or wrong and you choose a refund instead of a replacement;
• you cancel before we ship, or we cancel, or an item is out of stock.

For a change of mind we offer an exchange or store credit (valid for 6 months on any order), not a cash refund. If a parcel is refused at the door without a valid reason, the advance covers our two-way delivery cost and isn't refunded.

Common questions

Questions? Contact us or message us on WhatsApp.