Refund and Returns Policy
Refund And Return Policy
Order Cancellation Policy
At Reem, we strive to process every order quickly to ensure timely delivery.
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Custom-made orders cannot be cancelled once placed.
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For generic (non-custom) products, order cancellation is only possible before the order has been processed.
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Once the product has been processed or dispatched, we’re unable to cancel it.
Return & Exchange Policy
Your satisfaction is our priority. If you receive a damaged, stained, defective, or incomplete product, you can request a return or exchange within 3 days of receiving your order.
How to Apply for an Exchange:
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Contact us via email at reemjewellrypk@gmail.com
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Share your order details and reason for return/exchange.
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Once approved by our customer support team, you’ll be asked to send the product back to our warehouse.
Please note:
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The return shipping cost will be borne by the customer.
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7–10 working days are required for exchange approval and processing.
Refund Policy
At Reem, we do not offer refunds in general. However, if an exchange or suitable solution isn’t possible, a refund may be issued.
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Shipping and handling charges are non-refundable.
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Refund processing may take 7–10 working days, depending on your payment method.